During Customer Services week, we’re saluting Yunex Traffic’s North American Field Services team for their commitment to clients and their “never say no” attitude.
A perfect case in point is the work the team recently completed for TransCore, the ITS and tolling technology leader, on its contract with the Metropolitan Transportation Commission (MTC). In July 2022, TransCore had an unpredictable and urgent need for a team to augment its own workforce, and Yunex Traffic’s Field Services division jumped in. Initially deploying installers from Southern California, the team pulled and spliced wire and fiber lines, and installed cabinets on Highway 101, a major freeway that services San Francisco International Airport. Steven Teal, Director of Customer Services at Yunex Traffic US, said the team’s response captures its philosophy. “We are committed to accomplishing our customers’ goals with maximum effort and minimum disruption,” he said. “TransCore had an urgent need, and we believe we delivered a seamless solution.”