Operational Services

Did you know

that our experts can keep your network at maximum efficiency 24 hours a day, 365 days a year?

ITS Managed Services

In today's technically challenging and budget-driven environment, delivering traffic network services to the public presents a number of challenges. The Operational Services team is made up of over 120 specialists whose capabilities are aligned to the needs of delivering and operating a modern intelligent traffic network.

The aim of the team is to improve service efficiency and develop, deliver and support existing and new service areas by increasing the use of digital and automated methods and artificial intelligence. Through bespoke Managed Services contracts, the team can provide operational support for tasks from:

  • Fault investigation and management
  • System operation
  • Traffic network operation
  • Asset management
  • Strategic control
  • Traffic engineering
  • Service Operation Centre

    365 days a year.

    We suppport and operate traffic networks 24 hours a day, 7 days a week and every day of the year.

  • Project delivery

    We deliver in excess of 750 traffic engineering and consultancy projects each year.

  • Congestion Charging and LEZ

    We operate the world’s largest Congestion Charging and Low Emission Zone (LEZ)

  • Technical Training

    We provide over 100 specialist training courses.

  • Hosted Traffic Systems

    We support a range of hosted traffic systems with 99%+ availability and thousands of connected devices.

  • Technical and Product Support

    We provide real-time technical and product support for our engineers and customers

Service Operations Centre

"Centralised ITS operations, 24 hours a day, every day of the year"

Our Service Operations Centre has been developing and evolving for over 20 years and is specifically set up and focused towards managing and supporting the operation of traffic and highway networks as well as associated equipment and systems.

It provides round the clock remote support for our products, systems and software and is the focal point for our Operational Services team and service development under the areas of Software, Infrastructure and ITS as a Service.

Utilising a tiered resource structure enables cost effective service contracts to be delivered, using the correct resource only when needed.

Consultancy Services

"Expert traffic engineers delivering sustainable and innovative ITS solutions"

Our dedicated team of experienced traffic engineers have unparalleled access to knowledge and information from system designers, system support engineers and our national field service organisation.

This provides our team with a unique insight into the operation of these systems and allows them to develop sustainable, innovative, and cost-effective solutions to meet the challenging demands of today’s traffic networks.

The team are involved throughout the network management lifecycle, from strategy and policy development, planning, feasibility, and concept through to solution design and implementation, service delivery and continuous improvement.

Training Services

"Specialist ITS training delivered by qualified industry experts"

Our aim is to deliver high quality training that meets the requirements of your workforce and future proofs the industry. Our Highway Electrical Sector Academy (HESA) certified training centre at Poole offers a fully equipped and professionally staffed training and assessment centre.

All of our professional trainers are qualified to a minimum standard of Cert Ed in Post Compulsory Education and Training. Each trainer is qualified in their area of expertise, such as a HNC/HND or a degree, and has industry experience.

    A summary of the courses we offer:

    • System courses including: UTC / SCOOT, UTMC & Stratos, Journey Time Measurement, Remote Monitoring, MOVA, Fault Management, Average Speed Detection Systems.
    • Electrical courses including: Basic Electrical Theory, Electricity at Work Regulations, IET Wiring Regulations (for Highway Electrical works), G39, Initial and Periodic Inspection.
    • Health and Safety courses including: Health Safety and Environment, Control of Substances Hazardous to Health, Hazards and Risk Assessment, Emergency First Aid at Work.
    • Equipment courses including: Traffic Controllers, Outstation Transmission Units, Outstation Monitoring and Control Units, Detection.

    Engineering Services

    "24 hour engineering support"

    Our Engineering Services team provides worldwide support for our software, system and product portfolio. Having in-depth technical knowledge coupled with a broad range of technical expertise with regards to networking & communications, cloud hosted infrastructure and ITS hardware ensures the team provides support when and where it’s needed.

    Working to contract service level agreements, they are responsible for providing timely and effective on-site and remote support for a diverse array of system and product support activities.

    Enforcement Services

    "Dedicated back office operations 24/7 for enforcement and monitoring systems"

    Growing traffic volumes, increasing air pollution, focus on road safety, rising costs.

    We understand the impact that increasing demand on the road network places on local authorities and have over a decade’s experience of successfully implementing and operating dedicated Demand Management and congestion reducing schemes in challenging, highly visible and politically sensitive environments.

    Our Operational Services team has the experience and expertise to offer complete support services as part of an overall solution which can include roadside infrastructure, resilient and secure IT solutions and back-office software to achieve or exceed very high availability and detection service level agreements.

    Case Studies

    Solution Design

    Providing experienced engineering resource to support the operation of a UTC system, ensuring that key SCOOT regions and associated strategies operate efficiently every day of the week

    System Training

    We provided UTC training to a team of local authority traffic engineers enabling them to make use of the extended system functionality on a day to day basis


    As part of a connected mobility trial, completing a number of intersection modifications and subsequent SCOOT and MOVA validation to provide vehicle priority using cutting edge trigger technology

    Solution Implementation

    Managing the implementation of intersection schemes from brown field to commissioned sites including FAT, SAT and management of subcontractors

    Bus Priority

    Enabling an interface between an AVL and UTC systems and carried out all of the UTC database and controller configurations changes required to enable bus priority to operate over a city wide key route network


    Undertaking reviews, cleanse and revalidation of a city wide UTC SCOOT system to increase operational efficiency. Included on-the-job training of the authority’s operators and recommending future enhancements

    Green Travel

    Design and implementation of a key cycle route into a major city centre. Utilising a range of different design aspects including latest cycle detection and signaling the route provides a safe cycling environment

    Managed Services

    Providing the first remotely outsourced traffic network operation in the UK. From our service Operations Centre in Poole we operate Stratos and UTC to provide 24 hour services to keep traffic flowing.


    Undertake appraisal reviews to provide solution options to queuing at signalised junctions. This includes traffic modelling, draft layouts, indicative construction costs and recommendations.

    Network Security

    Complete network security assessments specifically developed for ITS infrastructure and aligned to ISO27001 focusing on architecture, vulnerabilities, recommendations and future strategy.